Complaint

We're sorry to hear there's an issue with your order – we're happy to help. Whether it's a manufacturing defect, damage, an incorrect delivery, or another flaw: Simply fill out the form below and upload photos clearly showing the defect. We'll get back to you as soon as possible.

Please note that complaints from commercial customers must be submitted to us within 5 working days of receiving the goods (Art. 201 OR). You can find details in our General Terms and Conditions and in our Return and Refund Policy.

As a business customer, please submit your complaint to us within 5 working days of receiving the goods (Art. 201 OR).

Please upload photos that show the issue (max. 5 images, 5 MB each). In case of transport damage, please also send photos of the packaging.